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Remedy Intelligent Staffing : Customer Contact Group


CUSTOMER CONTACT GROUP

We get… the importance of customer service.
You get… quality agents.

Today’s call centers require agents with new levels of expertise and precise skills.  Finding and retaining the right fit, however, may be easier said than done.

We get it!

When the pressure is on to meet sales goals or resolve difficult situations, many agents can’t handle the rejection or stress.  Employees must be able to work well with people, ready to answer questions, and provide support… all with a positive attitude.

Remedy Intelligent Staffing puts the right agents on the job, resulting in instant productivity, lower turnover, and greater control.  We dig deep to uncover the strengths and weaknesses of each candidate.

We get your challenges….  You get quality solutions.

Meeting your Average Speed of Answer (ASA) targets Custom orientations and associate manuals
On-Site management
Employees must have related experience 
Thorough interview, résumé review, reference checks
Work ethic
Thorough pre-screening
X-Ray integrity profiling
Fluctuating volume and shifts Flexible staffing to need
Communication 24/7 support and availability
Tracking productivity Detailed reporting
TYmetrics time and attendance system
Quality of employees Complete Elite certification
Turnover Proactive recruiting
Position benchmarking

We get… recognition from your peers.
You get… confidence.


We know we can count on Remedy to deliver quality candidates in a timely manner. We appreciate the staffing assistance in our customer service, material handler, and data entry departments. I also know your team works incredibly hard to meet the extensive CVS|Caremark background and drug standards, along with the miscellaneous forms and Fieldglass submittal requirements. I’ve always been pleased with the quick turnaround and eager-to-help attitude. Thanks again for your partnership and hard work.
Shannon Singleton
CVS | Caremark

Click here
to read additional client testimonials.

Remedy actively recruits for the following customer contact positions:

• Call Center Managers
• Call Center Representatives
• Eligibility Specialists
• Email Support
• Help Desk / Technical Support
• Inbound / Outbound Sales
• Market Research
• Voice-Over IP